At Foods Markets USA, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a return policy as follows:
1. **Eligibility for Returns**: You may return items within 30 days of the purchase date, provided they are unused and in their original packaging.
2. **Non-Refundable Items**: Certain items are non-returnable, including perishable goods, customized products, and clearance items.
3. **Return Process**: To initiate a return, please contact us at [email protected] or call us at 773-499-0173. We will provide you with instructions on how to return your item.
4. **Shipping Costs**: You will be responsible for paying the shipping costs associated with returning your item unless the return is due to an error on our part.
5. **Refunds**: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
6. **Exchanges**: If you wish to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.
For any additional questions regarding our returns policy, feel free to reach out to us via email or phone. Thank you for shopping with Foods Markets USA!